Poor service

<p>I visited the Carlswald Branch on the 04/01/2017 ********** requested to close an account and was advised that I need to stand at the enquiries queue which I did .I stood in the line for almost 25mins,NB -there was only 2 consultants at enquiries, one consultant had a customer contact the call centre which then took up even more time. I eventually get seen too, I advised the banker that I wish to close 2 accounts, an investment and a current account. The banker did not even ask why would I like to close the accounts. I was then provided with a form to fill in to close the investment. Once the document was completed I was merely told that this will take 48 hours to reflect in my other bank account. The Manager “Sagrie Naidoo” then comes to authorise the closure of the investment, The so called manager did not even greet me nor acknowledge myself. What she did say was”oh you owe us R147 ,how will that be paid?”thereafter the banker then told me that I need to stand in another queue to close the current account.</p> <p>I then waited a further 15 mins to see banker sales. I advised the banker that I need to close an account ,and guess what ,no questions as to why I would like to close the account. I can’t understand the level of service that was provided at this branch .The constant yawning from the consultants ,dragging of feet and no sense of urgency.</p> <p>As a former employee of Nedbank ,I was trained to be efficient and professional .I must say the standards at your branch is appalling and you should actually take a page out of Murray Donkins Contact Centre and get your branch consultants trained to the level of the Contact Centre! They pride themselves with providing customer service and hold the Nedbank flag high!</p> <p> </p> <p>Being the face of the bank ,the branch provided pathetic service to say the least.</p> <p>Please do me a favour and pull the camera footage for the 04th of January and see for yourself! Time stamp (3pm till 4pm)</p> <p> </p> <p>IS this how we retain customers, letting them go without even trying to find out why we closing accounts? What happened to retention?</p> <p> </p> <p>Further to this ,I sent the sms to 44459 and guess what “the so called area manager is yet to contact me regarding the poor service pertaining to the 59 second promise that you have displayed on your monitors”</p> <p> </p>