Poor Service

<p>It's the second time now in a whole month that I've experienced poor service. A debit order of R422 had been processedone on my account and not a single consultant could help me with the details of it yesterday neither could they reverse it. I was asked to speak to someone in the call centre at the bank in Rand park ridge and that person told me that I must wait till the debit order is processed ad it still says pending. I told him that it's already processed and left my account hence the reason why I am at the bank to reverse it and his response was "I don't know". I also wanted to open up accounts for my kids yesterday and the consultant said she can't help as the FICA on my account is still pending. I opened this account in July /August last year and my FICA was verified then. I also opened an investment account in November 2016 and there was no problems with FICA. I also had a problem with a reversal ofor payment request which took a month to be resolved only after I put it on hello Peter and I don't think I should be charged for this because of the poor service then as well. What is up with Nedbank? Do they want our business or not?</p>