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jafta M

1 reviews | Active since Aug 2016

15 Dec 2016, 10:19

Poor service

<p>Today i made two transaction online but i never received a message to accept those transactions on my cellphone, and i dont receive SMS notifications on my salary date. i get paid on the 15th but sms notification come on the following day or two. i went to the branch at brooklyn mall to use video calling but it was offline, i tried to call the call centre but i was told to fix my problems in the branch. but unfortunately i do not have time to wait on your long queues inside the branch. your service is pathetic and appalling. i used to bank with capitec i never experienced such nonsense.</p>

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Replies (1)
Nedbank
Nedbank's reply15 Dec 2016, 14:15
Official

We are sorry about the trouble you are experiencing. We, at Nedbank, strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team