Poor Service

<p>The Service received at Gugulethu Square Mall was very poor.I arrived at the branch at 14:45 and left 16:00. Just to receive Bank confirmation letter. The waiting period was uneccessary as employees were roaming around.The staff member that assisted me at first at the enquiries teller was not aware what a "Bank confirmation letter" is. I had to wait again and be assisted by his fellow collegue with the letter. </p>