Poor service

<p>I deposited money at the ATM at Galleria Mall Saterday around 11am. Money still hasn't reflected on my account till now that is Monday. Went to a branch in Pavilion Sunday spoke to Kalma Chetty who assisted me but I was not pleased by that fact that she told me it will reflect on Monday after hours. I asked her if she can change my bank charges she says she has no authority to change bank fees for me as I need to speak to Siya at Galleria branch he is my business banker. She never apologize for the inconvenience that has been caused. Today I go to Galleria branch to query about the account I decided to do another deposit at same ATM again processed everything machine takes the money this time around machine doesn't give me slip shows error message but does not refund me with my money. I went inside the bank Nadine Van Rensburgh consultant gives me claim form I ask for a pen so that I can complete the form she says I don't have the pen for clients this is my pen I don't share with clients. I then I asked for the pen she tell me I haven't got the pen for you Sir what a slogan "Make things happen " . She is wearing name tag but she is blocking it with her hair customers can't even read her name. Politely I asked her name she says I not giving you my name asked for manager she calls Hafsa Hassan her team leader. Explained my frustrations to Hafsa her team leader she never apologized for the behavior of her staff carried on taking details of the two transactions then I left. Before I went to Nedbank at Galleria this morning I phoned Pavilion Branch to ask Kalma Chetty if she has done follow up on my account since she said she will escalate this matter to Siya my business manager at Galleria I spoke to Aginiah her attitude towards me was out of hand I cannot believe a staff member can treat a client like that. Told me straight that she is not working for me hanged the phone down she says I'm wasting my time she's got clients that she needs to see I felt like a small client unwanted. I would not like to see anyone else get treated like how Aginiah treated me. The least that she could have done is apologize and tell me way forward but treated me like dirt. She tells me Kalma Chetty is not working only working Saterday and Sunday yet Kalma said to me on Sunday she is a standing manager for that day. I just wish Aginiah's boss would listen to that conversation we had. Turn around time for my money I deposited at the ATM at Galleria could take up to 3 days according to Nadine Van Rensburgh they will wait for the technician to check their machine "Make things happen" that Nedbank for you. The frustration about all this is that I have had interacted with four different people at Nedbank not one person said Mr customer we understand your frustration we are sorry we will try to resolve you issue it could take up to 24hrs for us to respond to you and tell you news that you would like to hear. Everyone I have dealt with see all this as if it my fault. Something needs to happen to Nedbank staff it not exceptable.</p>