Poor service!

My account qualified for a no monthly service fee charge and it has been like that for the past few years, suddenly August month I got charged a service fee for no reason I can think of. You'd think my personal banker/professional banker could assist me, unfortunately not, furthermore calling the call center is a pain - you would hold on for a long time and when you get through to someone, they pass the buck to someone else, they can't hear you, or the call gets cut off Poor service from a big organization!