Poor Service

I am a peaceful sort of soul and try to be patient and understanding with what people are going through at the moment BUT..... for 3 months or more I have been trying to get my Debit Card renewed at the Nedbank Rivonia branch where I have banked for years. The first time I went to see if it had arrived they told me it was not even logged on the system. The second time they assured me that only my Business Banker was able to do this. They contacted him, said he was busy right now, and that he would call me back that afternoon. He DID.....but sent me a stream of advertising of Nedbank products I have no interest and obviously his focus and measure is on how much he sells not who or what his clients want or need. At no time was the card or me mentioned. I went back again and in all fairness the lady tried her very best to help me, and remained impeccable the whole time even though I was agitated. She promised me that they would contact me and the card would arrive by Friday 10th Sept or Monday 13th. That has not happened. I am now on my 3rd temporary card which will obviously expire soon and we will be back to square one. In the real world I would close my account with Nedbank and find one that has my interest as a customer at heart, but I know without even thinking too hard, it will be such a mess up it won't be worth it in the end. Just another point, I find it unacceptable that a staff member was s******ing about customers getting irritated, to me, and I felt that was highly unprofessional. All I want is to have my Debit Card restored....how can this be so hard?