poor service

<p>I called for a claim two weeks ago and am still waiting for approval.</p> <p>The claim was caused by a leak in a waterpipe in the wall under the bathtub. Damage was caused to the wall, pipes and next room where the cupboards and carpet started rotting. After calling for assistance, we were told to arrange our own plumber and thats what we did. Plumber came and found the fault in the wall and we paid him. Now we have still not had a call back or anything from the insurance. I have phoned at least twice a day and have tried to speak to a supervisor, no luck. There's suppose to be another claim for cabinets in the kitchen after a rainstorm as well, but that has not even been logged.</p> <p>The lady I spoke to today was rude and not fit to work with clients !!! (2016-11-09)</p> <p>I have sent all my documents and photo's of damage 4 times.</p> <p>Still no responce !!!</p>