Poor service

<p>On the 2 of October I wanted to collect my cheque and amex cards at Nedbank Glen Acres. To my dismay I saw 40 people in the queue before me. I took my ticket and waited.</p> <p>I waited for 40 minutes. There was only 3 tellers out of 8 available. Most of the people complained because of the lack thereof/ and poor service.</p> <p>After 40 minutes I asked the client service desk if they could just help me. The person at the help desk said he will see if someone can help me. Apparently one of the staff was one lunch and the other staff members child had gotten sick and she had to leave. So I left as well.</p> <p>I came back the following day only to find the same situation. People complaining, 5 tellers open, 40 people in the queue. So now I am waiting.</p> <p>I am extremely dissatisfied with the poor and lack of service. I have two business that I run and I don't have the time to sit and wait for more than an hour to collect my card.</p> <p>I also have an private bank account together with my husband at FNB. We have a private banker that does everything for us. They send our cards via a courrier to our house and we have only experienced exceptional service from them.</p> <p>The only reason I have an account with Nedbank is becasue my salary from the department of education is paid into my savings account and it is difficult to change accounts with the state. I am considering cancelling my accounts at Nedbank and moving everything to FNB.</p> <p>From a very unhappy and dissatisfied customer!</p>