NM
NONTI M

1 reviews | Active since Jul 2016

22 Jul 2016, 08:18

Poor Service

<p>i have gone to Nedbank a few times and each time I go there I have an issue , 1st time i went was to get my internet banking sorted and I was assisted by a guy by the name of Sydney , very incompatible i had to go back to the branch 3 times before it was sorted , then last week I went again to collect my new card and he forgot to clear something because when i went to the ATM I could not withdraw money I therefore had to go back to the branch and I was assisted by the same guy which I think he doesnt know his Job, yesterday I went to the branch again as it is my nearest branch and unfortunately for I was assisted by the same guy (Sydney) I went to get a 3 months bank statement , but guess what he gave me a 2months Bank statement as I could not use the document later because a 3months statement was required , so that means i must go back to the bank again???????????????????????? that tells me that this guy clearly doesnt know what he is doing and I therefore can conclude that I am not the only one who experiences this terrible service from the Carlswald branch I dont have time to always go back to the branch it wastes my time and energy , going once should be enough.</p>

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Replies (2)
Nedbank
Nedbank's reply22 Jul 2016, 09:06
Official

We are sorry about the trouble you are experiencing especially because, at Nedbank, we continuously strive to make great banking happen for our clients.

Please be assured that a resolution manager will be in contact with you shortly to assist and resolve this issue.

Kind regards

Client Experience Team

NM
NONTI M's update22 Jul 2016, 09:59
Reviewer Update

Thanks a lot for the assistance.

Regards,