Poor service

I am extremely disappointed with the service I received from Nedbank Insurance. Yesterday, I tried to log a claim for household contents, but the department simply did not answer the phone. After multiple attempts, I eventually got through to someone in the burst geyser department, who told me they couldn’t assist and transferred me — only for the call to go unanswered again.

I then tried using the app, only to find that it doesn’t even allow me to log a household contents claim, which is incredibly frustrating. As a last resort, I sent an email and received an automated response promising feedback within 24 hours. It has now been over 24 hours, and I have still received no response.

Today, I tried calling again with the same result — no answer from the household contents department. Once again, I reached someone in the burst geyser department, who advised me to call ***. When I did, I was simply transferred back to the same number that nobody answers.

This level of service is unacceptable. As a paying customer, I expect basic accessibility and timely support, especially when trying to log a claim. The lack of response across all channels — phone, app, and email — is extremely disappointing and concerning.