Poor service

<p>On the 29 Feb 2016 I went to the branch to have my saving account closed in Midrand by the Boulders branch. Now since then I have found out that the account has not been closed by the consultant as instracted and the Bank has now send me sms that they are taking legal action againt me becouse one of there staff members could not do one simple thing. I have gone to the branch a few times for assistance but nothing has come of that. Till today on the 2016/06/17 they still have not come back to me with a sulotion from there side. I have phoned there call centre and was told I must go back to the branch as it was a mistake by them and they need to rectify the mistake but they did not, I was told by the branch they can not close the account as there is an outstanding amount on the account and they can not close it as a result of that, is that now probleme as a consultant did not do there work and closed the account as required. Now after gettening a bank statement from the branch I found out mfc deducted on the old account after I ask the consultant can I pay cash for them to make sure the debit order will not go off and she said yes I can. Now I have send all the relevant documents to mfc and they told me It can take up to 10 days for a refund. I went back to the branch and told them this but now the bank is still taking action against me even thou the branch told me they will make notes on the account so no action will be taken against me. Now when I have fixed this mess that there company created for me I will go and close all the accounts that I have with them and go to another bank as they do not have customer service and there staff can not assist me in any way the only thing |I get from them is a sorry from the branch and no assistance from there call centre. They made the mistake but now I have to pay for it where I get sms being told they are taking legal action against me ore they are going to black list me. Is that fair????</p>