Poor service

<p>I have app**** for a personal loan and submitted all do***ents on the 3rd May 2016 bu till today i have not received any the loan. On the 9th i called the call centre and only then i was toll the bank statement does not show three salaries. Which i imediately sent to the branch but when i called on the 10th they still they have not recieved the statement. Their role is to provide a service and they told the turn around time is 24 hour but a week has passed already realy ****ed.</p>