poor service

I went to the Bank to collect my card, i stood the for 1 hour 30 minutes only 2 consultants were there to assist and they were extremely slow. Just when i was closer on the que the guy just decide to stand up and assist the two white ladies who were too special to stand in a que, instead of him apologising when we ask him why he does that he just shout at us saying its 3 o clock and he is on lunch but continued to assist those ladies. Now it means when i come to this bank i must change my skin colour then il be helped faster.