poor service

I have app**** for a personal loan more than 2 weeks ago.your company send me a mail to say i qualify for a loan.i was told by your personal loan dept that i qualify for 150 000.my money from my work gets paid into my account so it is easy to check on my statements whether my salary gets paid in.i was told it might be slightly less or more but it is pre approved.ihad no contact unless i phone.today i received a sms to say it was declined .i have a credit card and car bond which was never not paid.nobody had the decincy to call me to say what the problem was.your company charge me lots of money for your service which to me is non existing.i am closing my account and will go to FNB as they have so much time for there clients need.u know exactly how to deduct money when ever i do a transaction.