Poor service

Nedbank is the most unhelpful bank to deal with. There was a technical error with your internet banking during the course of the week and it rejected my pin and blocked my profile. I tried calling the call center and could not get through after holding on for 2 hours. I then tried the call center a few days later and was asked to call the branch, spoke to Batha and then manager Ansha and was not assisted, I examined I am unable to come in to the branch and I was not given a card for this account but still no one was willing to assist