Poor service

Worst service recieved from Nedbank and this is not the first time. I did a loan application online last week Monday (6/5/19) and was asked to go in the branch to submit my payslips , i then do that at the Chatsworth branch and no further paperwork was required and the sales consultant had assisted me by sending payslips through. I was told to wait the next day for feedback as my loan would be finalised. I then call back at 10 the next morning to find out the status of the application because I didn't receive any feedback and they tell me the pre agreement quote is outstanding so i contacted morgan from Chatsworth who was assisting me and he had told me that he wil get someone to help me in the Queensburgh branch to sign the pre agreement because its convenient for me because i work there and he doesn't understand why they didn't tell him to send this yesterday when he had called them in the presence of myself. I then go into the Queensburgh branch and Keshnie had assisted me by sending through the relevant documents and she advised that i should wait an hour then call them. When i called them back after an hour the call centre agent had told me that the wrong documents was signed and i need to sign the one with the insurance because i have to take on the Nedbank insurance..so i go back to the branch on Saturday morning and Keshnie was busy with a client so another lady had assisted me by sending through the documents. I then call the call centre again after 2 hours to find out if they have received the documents and they had said they haven't received anything from the branch so i call the branch to find out and they had said they have sent it through same time and its in the queuing system and i need to be patient. This morning (13/5/19) I had received a message from Nedbank stating my Nedbank account is approved and i only need to contact them for the relevant documentation that is missing to finalise my application. Then around 10 , Nic from the service centre had contacted me saying the pre agreement quote is missing and they need this from the branch Asap and i should contact them and ask them to send it through to them so they can proceed with my application. I then called the branch and Kerezna had assisted me saying that she's going to send through the documents immediately and contacted me back with feedback saying that the reason why they not recieving the documents is because the lady who was assisting me with my application is off sick! And not one of the agents could give me an answer or pick this up all they could say was they didn't receive the documents. Kerezna had to call so many people just to find out what's happening with this application while no one else could help me. The call centres should actually be trained on how to deal with customers because its obvious that they don't no how to value they customers and give them the correct information. I am disgusted with the service that i have received with Nedbank they went into my name and finalised everything then only to send me a message to say my loan application was declined. How perthetic is this , knowing i have spent and invested so much money in them and they dont value they customers at all. I am banking with Nedbank for years and i no longer want nothing to do with them because of the treatment clients get. This is ********* and unprofessional and really disappointing that they can't help you when you need it.