Poor service

I received a call from Nedbank regarding an \offer\". As I result, I did an application for a cheque account with the Sales Dept. on the 2nd of March. The sales consultant promised that I would receive notification from my selected branch (Benmore Gardens), to collect my card in approx. 5 days. NO CONTACT. I called the 0860 several times and was told that I should wait for an SMS from the branch. STILL NO SMS, so I visited the branch on 9th. The guy at the inquiries confirmed that no card had been ordered and said he would do it...Again I should wait for an SMS.... NO SMS. So I called 0860 again and spoke to a lady who confirmed that she had called the branch and escalated the issue for the card.... Today is the 18th of March. Still no card or contact, but the account apparently opened. I am no longer interested in your account..... I submitted an online application with FNB and received a call from them the following day. Nedbank should maybe get a lesson or 5 from FNB on customer service. "