Poor service

I called in to dispute an unauthorized debit order, and the fee charged for reversing. I spoke to Roger who gave me a reference# ********** 5; He further advised that the debit order cant be reversed as it was only debited yesterday. Roger advised I have to call in today to have the amount reversed and the reversal fee dispute to be escalated so I can be refunded the fee.

Now today when I call in, Gift answered and he tells me to go to the branch. Why the hell must I go to the branch for something that can be done over the phone. You know your branches are slow and give poor services. So all this call centre agents just refer us to the branch because they are lazy to do the right thing.

Why must I be charged to reverse a debit I never authorized.

Also posed the above question on the Nedbank facebook page, and they say I must send them proof I did not authorize.

This is just crazy. If you can not find my authorization on your system, it SIMPLY means i did not authorize and that is proof enough.

I had to hold for over an hour holding for Gift to call his manager, only for him to cut the call.

You need to stop referring people to the branch for nonsense