Poor Service

On the 11th of February 2019, I went to the Nedbank in Rosebank. I went inside the bank to deposit inside the bank the consultant at the reception insisted I do it on the ATM because its cheaper. I went to the ATM inserted my card and punched in my pin code and chose an option of depositing money into my credit card. The money slot opened for me to put money(R1000) I did so, and the electricity went off. I stood in front of the ATM till I was sure that the money and the card won't come back. I went inside to be assisted with logging a query and I was told to come back the following day to get my card(My petrol mind you). And the matter will be resolved within 48hrs its been two 48hrs and a day. I called on Friday at the credit card department to ask if the money was reflecting and the call center consultant said it wasn't and there was no query that was logged. Then the call centre agent(Ailon) logged another query. Again I went into the bank this morning 18/02/2019 to ask about the status of my query I asked to speak to the branch manager somehow I could and they gave me a ticket to see a consultant, Noma was there to help me I explained to her what had transpired she then tried calling the ATM Department with no luck she couldn't reach them, only to find out that the department had changed numbers and Noma didn't have the recent ones. She then gets a delegate thats the to deliver forex for her she asks that she may accept the delivery, I kindly let her sign for the forex. She then tells me of many clients she has been dealing with all week, I don't need to hear about her work frustrations, I have my own. She then calls the client that she received a delivery for without closing with me as to what's the next step as she was talking to the initial consultant that helped me on the 11/02/2019.She carries on saying she tried her best,she shows me the computer screen that she sent an emai. It doesn't help me anyway because my query isn't resolved anyhow when my credit card goes into arrears, as a client you will hold me liable for that I don't find that pleasing either. I then move away from Noma and ask Cristabell(Pardon me if I got the spelling wrong) where to from there she then said she will call me as soon as she speaks to the ATM Department guys, and for such a big reputable bank I expected better than that.