Poor service

Hello Peter On the 02/01/2019 i phoned Nedbank (Nazeera, the consultant) to ask why did they activate the credit card offered to me because the last time i have spoken to them they had said they will wait for me to send them my documents, then the next thing i see is they have started charging me. She said they will fix the matter and my account charges will start now in Jan2019 but the statement they sent on the 17th of Jan 2019 says the opposite. What's the use of wasting our airtime and time to phone these pathetic service providers and consult whereas what they do from their sides is empty promises? ?♀️The reference number she had given me is ********** 3