Poor Service

Nedbank your call center customer service is extremely poor and I am very dissatisfied, I have been calling you guys the whole morning to get my money back that you guys mistakenly took from my account. If I am not put on hold for over 20 minutes, I'm having the phone dropped on me. Your service is appalling and I want my money back, I am changing my bank as soon as the holiday season is over. I've had the worst experience with you guys, you should hire more professional people and not this cat and mouse.