Poor service

I went to Nedbank bluff on the 1st of October because I has lost my master card and needed to have it replaced. On the 03 of October I receive an sms to say that my card is ready for collection, I went to Durban smith street to collect my card to my surprise the lady that was assisting me tells me that my business account card has been replaced. First of all I did not ask for my business account card to be replaced I only asked for my master card.On top of that they blocked my American express card and I did not have access to any of my funds. The lady at smith street branch told me she will phone me back, to date no one from ned bank has cared to phone me back. I phoned the call center held on for an hour before I could go through to a consultant. I ended up dropping the phone from the bank because there was no answer then used my phone (my Cost) to get hold of card division,I spoke to a guy name Flyd who promised me he was going to contact Nedbank bluff to have this sorted out. I'm not prepared to pay for something that I did not ask for and I want the money reversed back to my account I'm very disappointed with the service that I have received from both Nedbank Bluff and Nedbank smith street. if you can also do an investigation you will see that I went to the Nedbank app and clocked the card that I needed to be replaced not my business card.

Please can this be sorted out by COB ID ********** 884 ********** 120 ********** 123863