JK
Juan K

1 reviews | Active since Feb 2018

17 Sept 2018, 15:00

Poor service

I have sent numerous requests to cancel a service plan with MFC and still have not received a response after 2 months. When i call, i am redirected to different departments. Considering MFC is part of nedbank please fix this and cancel my service plan. Once done please refund me as the service plan does not benefit me in any way

0
Replies (4)
Nedbank
Nedbank's reply17 Sept 2018, 15:25
Official

Dear Juan Kok

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Service Support

Best regards,

Nedbank
Nedbank's reply04 Oct 2018, 08:53
Official

Dear Juan

We thank you for allowing us an opportunity to intervene and provide feedback regarding your complaint.


Should you be satisfied with our service on this complaint it will be greatly appreciated if you would convert the star rating on the complaint.


We look forward to a long-lasting relationship


Kind regards

Client Service Support

Best regards,

JK
Juan K's update07 Oct 2018, 09:23
Reviewer Update
Good day I will as soon as the refund reflects. Thank you
Nedbank
Nedbank's reply08 Oct 2018, 07:50
Official

Noted

Kind regards

Client Service Support

Best regards,