SS
Sina S

1 reviews | Active since Jun 2018

06 Jun 2018, 19:12

Poor Service

I went to nedbank west Street I was assisted by Kabelo Mankuru since last year even now I am not assisted. It was about joint account so that I can access money. Even at their head office Mr Thomas Ngobeni told them what they must do but they failed. Since I was waiting for Kabelo to call me she didn't. I went to the branch today 2018/06/06.she was not at work they said she on study leave. I won't take another home loan at nedbank I swear to God. Her service is very much poor.

0
Replies (2)
Nedbank
Nedbank's reply07 Jun 2018, 08:46
Official

Dear *****ya78

We apologise for the bad experience you had with our branch in West Street. Kindly note that a Resolution Manager will contact you to discuss the matter.

Regards

Client Service Support

Best regards,

Nedbank
Nedbank's reply08 Jun 2018, 12:29
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards

Client Service Support

Best regards,