POOR SERVICE

It has been 14 days since we had concluded and shared all respective information with nedbank on a readvance application.

I initially dealt with Thina, who when we were to receive feedback from her on the application, had gone on leave and nobody was assigned to our application. Following that I then dealt with a Philile, who again received all the documentation which had already been shared with Thina, and then acknowledged receipt advising that they will have final confirmation on application the next day. 48 hours later, I call in to follow up only to find that she too had gone on leave and nobody had been assigned our application. I then speak with another Philile, who then says that the same documentation that had been previously shared twice before, was again not received, she then also proceeds to say that she is uncertain as to what credit requires, and will have her team leader provide her with feedback for her to share with me, of course this is not done. 3 hours later, I call in again, only to speak to a Ronelle, who then does the same song and dance with me informing me again of missing information and that she too will ensure her team leader calls me back. I then receive a call from the person who finally was assigned to our application, same song and dance and Ronelle and Philile, who then says she will follow up with the two and then revert back, I asked if she was the team leader and she too says no, and then follows to say that she too will get the team leader to get back to me on what credit requires.

14 days for an application - 5 consultants unable to help and no word from the mysterious Team Leader. Funny how my bond application took 3 working days, yet this application now takes 14 days - unacceptable, and the service is shocking!

who knows, maybe I will receive a call before we leave for our international trip, from the team leader and possibly even have final feedback on our application