Poor service

I am very displeased with the service rendered by Nedbank Raisethorpe - Taj Centre. on the 29th March 2018 I went to do an ATM deposit, I first did one for R950 and there after did a deposit of R100, however the deposit of R100 was not processed and the notice on the atm screen displayed as funds cannot be given back to you and go into the nearest branch for assistance. I did that and went to equiries and one of the tellers assisted, I cannot recall the name. I filled in documents and he said to me the funds would be credited into my account within 4days however expect further delays due to the long weekend - it being the Easter weekend. And he said he would call me up till now still no call. I then called the branch 18 April 2018 @ 14:17 to be exact and spoke to an individual however never disclose her name and asked for her assistance and said she will check on it and get back to me and also has not gotten back to me. Whether I am a high net worth client or not we should be treated the equally the same. And not because of it being just a R100 it should be overlooked. At the end of the day money is money and I have been banking with Nedbank for years and had no issues till now with appalling service.