Poor service

Good Day

Please assist . My ID no ********** 152083

On Friday the 20th of april , i called need and arranged for a settlement on my personal loan and that they debit same on the 25th of april . According to the consultant same was done - However on Saturday i received an sms saying that they didnt receive payment and when i called i was told that the arrangement was not done and sms was sent in error .Today i called again and i had to make another arrangement for the 3rd time and the settlement balance went up from R3 076.46 to R3 150.36 After 5 minutes i then received an sms saying that the settlement is R 4463.00 .

I have the settlement letter received from Nedbank on Friday with regard to the settlement- I request that nedbank debit the settlement amount that was initially provided on friday . I should not be personalized for someone failing to do their job.

I called again after the sms and i have been told that they have loaded the installment twice hence it says R4463.00.

I want nedbank to only debit the settlement amount that was agreed upon on friday nothing more .

mu number is ********** 445 . I am available from 12H00