poor service

i have been long standing client of Nedbank in my personal as well as business but i have now a point of changing banks due to the poor service my account is blocked and fica were done at my branch they informed me that all is ok i have debit orders running it is month end and being on the phone with fica department they insured me they lift the hold within one hour that were at 15H00 and now at 18H09 still nothing and cant pay salary into my account and with business banking i cant transact after hours so i am stuck without any money whilst there are money in my account absolutely pathetic.