KS
Khomotso S

1 reviews | Active since May 2014

27 Feb 2018, 16:52

Poor service

I have requested withdrawal of funds from Nedgroup life on the 9th of Feb which it takes 10days to clear. Every time when I call I get different versions for the delay but never gets resolved. It is very frustrating and unacceptable as there is a reason why requested the funds at that time.

0
Replies (2)
Nedbank
Nedbank's reply27 Feb 2018, 20:41
Official

Dear K****tso

An investigation will be done and a Resolution Manager will contact you to assist further.

Regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply01 Mar 2018, 11:39
Official

Dear K****tso

We thank you for allowing us an opportunity to intervene and provide feedback regarding your complaint.


Should you be satisfied with our service on this complaint it will be greatly appreciated if you would convert the star rating on the complaint.


We look forward to a long-lasting relationship


Kind regards

Client Experience Team

Best regards,