Poor service

Despite the letter below received 4 days ago I have heard nothing and am still getting SMS to tell me to deposit money into an account that should have been closed<br> <br> Dear Mr Moore<br> <br> With regard to your Hello Peter posting as per below, we do apologise for the inconvenience and frustration caused by the lack of service from the branch.<br> <br> Kindly note that a formal complaint has been captured on your behalf under reference CCM ***.<br> <br> I will appreciate your confirmation on whether it was the N1 City branch that you had approached in November 2015 for assistance in closing the account ?<br> <br> This information will allow me to further assist you on the complaint.<br> <br> Thank you.<br> <br> Regards<br> <br> <br> cid:[email protected]<br> Vis Govender<br> Escalations & Support Consultant | Client Experience