Poor service

I went to Nedbank in Mandela Square to do a cash deposit, the was only one person at reception no one is there to assist if you have a problem with the machine, my money was taken but h machine without my instruction and when I called the guy at reception he told me I had to wait for 4-5 w days to get my money back, which I refused. I asked the receptionist to call the manager a lady by the name of Nolwazi came after 15 minutes she said there is no way I can get my money back is for me to complete the form and i will get my money in 4-5 w days i still refused because i felt i never gave an instruction for my money to be taken, but i ended completing the form . Nolwazi then phoned me to tell me the issue will be sorted by Monday 12 which it wasn't sais she will call me which she hasn't and i went to the to the bank on Tuesday and the matter was still not sorted, i spoke to Nolwazi's manager she said she was going to get back to me which she didn't its Wednesday today and they only paid R200 INTSEAD OF r3000 this is poor service i pray i never have to deal with Nedbank again