Poor service

I recently opened a Nedbank account and received poor service when I opened it, and now I've requested to have my internet banking activated to be able to transact online, I went into a branch to have the necessary done and its still not activated, I now have go back the branch as it was not done. I wasted 1 hour out of my day because of Nedbank's lack of attention to detail and there failure to yet again execute a basic banking function. Completely and utterly pathetic, please do not call the center its the biggest waste of time ever. Just called them and as always they cannot assist! You guys may as well close your call center as they serve no purpose at all.