Poor Service

I have a credit card account with Nedbank that was handed to their legal department and an firm called Trevor Jaggard Attorneys. After having to follow up on the matter with them constantly as they couldn't provide me with any service, I managed to get an agreed settlement amount from the attorneys and paid this in full last week Friday. <br> <br> Now that the account is settled neither the attorneys or Nedbank are able to assist me by providing a paid up letter. The legal department I am suppose to get this from claim their operating hours are between 08:00 and 16:30 however when you call them at 09:30 in the morning there is no answer.<br> <br> I'm fed up with being hounded by Nedbank and when they are suppose to provide a service there is none. I demand a call from Nedbank and the paid up letter on my account today.<br> <br>