Poor service

I am utterly disgusted by the service of Nedbank Airport Mall's staff who by the way dont even wear name tags First of all i went to open an account for my son 2 weeks ago and was helped by some staff member named stavia hendrick. I was happy and left until during the course of the week my sons grandfather received a call from DSV the courier service saying that his card will be ready soon and that he will receive a sms. How does he get a call to his number but upon opening the account for my son it was linked to my app and number. How does a big bank like NEDBANK make mistake like that! I cannot even fathom that! When i went to collect the card i was helped by Shiyaam sandy Joseph . I could not even get the card because apparently his documents were not FICA'd. On top of that they were not able to make it clear to me how the numbers got mixed up. This is pathetic ecspecially for a BANK that deals with people personal information she told me the card is there but cant give it to me because of his documents that could not be fica this is after dsv send i sms to wrong number btw a person have to be early at banks take off days frm work to so such stuff an this is the type of back an forth service u get