1 reviews | Active since Mar 2011
Poor service
The nedbank level of poor service has certainly increased,to request for a mere statement or an update on one s account one really needs to bend backwards,it's been approximately 5 days since I have sent that request all I ever received is an automated response and that is it,the complaints department is just as useless So basically this is what I have been dealing with for the past months For urgent request do not even hold your breath as I will probably get my September statement in December
Really dissatisfied and disappointed,i do not think I will ever deal with nedbank again based on non efficiency
Rachel
Dear Rachel
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Rachel
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team