POOR SERVICE

I have app**** for a 2nd bond on 30/1/3015, submitted all the documents required and after a month still has no answer to whether my application has been approved or not. Every time I enquired about progress I am told that they need more info (in some cases info that was already submitted). I have been a Nedbank client since 1981 and have had bonds with them since 1999. I have now submitted the same application to another major bank and have been granted a bond for the same amount within 4 days.