Poor service

Good day<br> <br> See email below ,that I've sent to Nedbank H/O 2 weeks ago.<br> They have asked my local branch to get back to me. It's been a week and nobody has contacted me.<br> This is unacceptable.<br> <br> <br> <br> I app**** for a loan about 2 months ago. <br> Yesterday, when I went to inquire about the loan , I was told it has been declined because my husband is<br> not working. <br> The loan was on my name and I'm working.<br> My husband submitted a business plan with the application.<br> It is for a manufacturing business , which he will be running.<br> I cannot understand why Nedbank will not grant us the loan , when the government encourages and<br> helps BEE business with grants and marketing , because these businesses will be creating employment. <br>