Poor service

I wend to the Mall branch nedbank yesterday at 09:28. I deposited money into my account for a debit order to go off. The teller assured me the debit order will go off, as long as the money is paid before 12:00. So this morning the debit was written back, but there is enough money in my account for my debit order to go off. So I went to Square branch near me, and ask the branch manager if they can rectify it. His responce is oh sorry they given you the wrong information. So the bank costs of almost R400.00 I paid for this month. My debit order not going through, all my time off of work is just to bad!!!! They will not even try to help you. Their staff is incompatent. But sorry for you. But Nedbank is fast to take your money for every deposit into your account, and any withdrawel from your own money in your own account, they take their share. Is this what client services we get and I have to be happy about this. This is the worsed service I recieved in a long time!!!!!!