Poor Service

On the 29th of December 2015 I collected renewal credit cards from Nedbank Montana. As non of my bills is being send to my residential address, I took along our lease agreement, which is on my husband's name, as well as our original marriage certificate and both of our id documents. All of the above was acceptable to Nedbank and I received my credit cards, I did not have to complete or sign any further documentation. The staff member also did not inform me of any other documentation that need to be complete whenever I collect cards again.<br> On 12 January 2016 I went to collect my renewal cheque cards from Nedbank Montana. I took along the exact documentation that I had when collecting my credit cards, as everything was in order the previous time. The teller informed me that same was not acceptable and that I need to complete additional documentation that my husband need to sign as well, as a result I did not receive my renewal cards, after taking time of work to collect same, and sitting in a queue for almost 40 minutes.<br> This was not the process the previous time and I was never informed that additional documentation needs to be completed and signed by my husband.