Poor service

Hi<br> <br> Visited Newtown Junction branch on the 25 Nov 2015, to deposit a cheque into my savings account. After waiting 15 minutes in the queue, I was called up and was given a deposit slip to fill out. The teller (no name tag), told me to move aside while I was filling out the slip, so that she could attend to someone else! <br> <br> I refused, telling her that I was not sure how long the other person was going to take and that, as a client, I deserved her time, as much as we had to wait for them. I was also charged a fee for a statement that I did not receive and when I called the bank to speak to the manager and query this, I was told by Vanessa that he wasn't in and she gave me his email address. I sent through an email, but received an automated message saying that he's on leave and 2 other people should be contacted. There were no contact details provided.<br> <br> Also, instead of apologising for the bad service, Vanessa blamed it on the new system. The only helpful and friendly person in that branch is Dikeledi. I spent over an hour there, just to make a deposit and activate my internet banking!