Poor service

Went to nedbank for something to be sorted in my account so I decided im closing it, I was sent to tellers a guy was helping me now he had to wait for a password from Gadieja so that the process can be done, he called her 3 times asking her to come, she just passed us and went to Tellers I think thats where she seats I said to the guy helping im leaving cos ive been waiting for 20-30 minutes already I have other things I must do, he apologised to me and ask me to wait he foned her again after few min she came and she said to the guy you should have asked Liezel for the password she can also do it didn't apologise for taking so long to come or explain why did she took so long and she had an attitude infront of a client thats unprofessional.