Poor service

This Bank has made my life very difficult. I went in to apply for my money to be transferred into my other bank. They call ed me back same day to confirm that and then said it should be in within 48hrs. After committing myself with other institutions for my personal use. The following day I receive a call from them saying, they can't issue the funds as their policy has changed they have to trace the money. I need my money it is mine, I am not applying for a loan. It is a week now still waiting, they don't even have a decency of calling me I have to keep calling them.<br> You know Capitec Bank is the baby in this industry but they are doing so well because they satisfy its customer. They understand it's client. If I will c anyone wanted to switch to Nedbank it is a no waY to go. They are still doing ancient times. This is 2015 for crying out loud, they need to move with the times and upgrade their technology . I just hate this bank whole with all my heart. Rite now I want what it mine , cannot wait to close.