poor service

To whom it may concern:

I Christopher Cornelius Mahlangu, ID. NO.: ***, would like to lay a complain to your offices. On the 25th of January 2021, I personally went to Nedbank Tsakane Mall Branch. I requested the settlement amount on my personal loan, and I was given R55 259.52. I transferred that money from my Capitec account.

What annoys me, since then I have been receiving calls from Nedbank saying that I still owe money. After I settled my account, I’ve been told that I still owe +-R400, I paid that amount. Another call came through and I’ve been told that I still owe R1 207.26, and I paid that amount again.

This is totally unacceptable, and I cannot take this anymore. Because I still receive calls telling me that ai still owe Nedbank. This is getting out of hand now. I think I must take this matter further now. Because I believe this is ***** now. What pains me, I’m a pensioner now, and no longer employed. With the little money I receive from the government I have to support my family and my grandchildren.

I called ***several times for assistant but no one assisted me.

I want the account to be closed, and I want a PAID-UP LETTER. I also believe that Nedbank owes me some money now. SO I WANT THE REFUND.

My contact number: *** // *** // ***