POOR SERVICE

On the 1st of September I visited Nedbank branch in Mabopane, there was a long Queue to enter the bank, then when I entered it was 13:07, given ticket no: E090 then I have to wait until it was 14:30 to be assisted, then the lady that was helping me referred me to the online banking only to find out that it was not working because the IT service guy took the keyboard of the computers because they were broken. The service was too slowly because all the counter were not opened. The staff is very friendly and know their job. I left the bank at 14:50 very irritated and angry, I love banking with them but they must hire more staff or if they have staff they must open all counters. Other than that , they work very hard to get the queue going but it doesn't help when they are few counters.