Poor Service

This is the second time m having trouble with courier used by Nedbank.On my banking app i selected"Nedbank Locker" because m always busy cant be at home the whole day.My concern is why did this courier accept "Nedbank Locker" when they know exactly that they dnt do it because i asked the guy who was calling me wanting to set appointment for delivery on top of that they told me i need to confirm address what was once used in there system inorder for them to proceed...This is a pathetic courier used by Nedbank m extremely upset.