Poor Service

The first day i went to collect my card that was swallowed by their ATM,coupled with the fact that I was charged R135 ...i wasted so much of my time in because i was not assisted. Day 2 was no better, waited almost an hour for service. I was assured that the amount would be reversed. It still has not happened. Called the call centre who didnt offer much assistance either and asked if I could provide them with the Branches contact details....seriously? You work for Nedbank, not me.