POOR S****S NEDBANK CARNIVAL CITY

<p>Today around 12h15 I went to your nedbank branch at carnival mall. I first tried to print a bank statement using 2 different atms and got the same malfunction result. I then decided to go inside the nedbank branch to do this transaction. I was lost &amp; unsure on what to do or where to go inside Nedbank. <br />Eventually I walked up to a lady assistant who pointed me to a self generating ticket machine. I received a ticket no E039 time 12:31. I proceeded to wait upto 13:00 and then saw a male assistant walking around. I approached him and made another enquiry on the waiting time for a bank statement. He says it will be another half hour more. I enquired further and said there is nothing that can be done. <br />The person did not have much customer service s****s and was arrogant in his responses. This is not acceptable !! He refused to give me his name and did not wear a name badge either. The approach to this matter was below standard and painted a poor image for Nedbank. Unless of course he was an unidentified director of Nedbank, who commands such speech.<br />I would like to further lodge a proper written complaint on this issue once I have received his name. <br />I suggest that Nedbank in line with its slogan - make things happen. <br />For starters I would recommend that you put a friendly face as your front line image who is well trained to handle customer service and point them in the right direction. <br />Secondly my query with regards to statement. Either use a self help system with your finger print programme, I am sure the bank has invested quite a sum for this feature which will be of use when accessing your account for such nature. Alternatively a bank card that you provided could also be of assistance for same. This will reduce traffic inside the branch and free up resources to tend to more demanding requirements. </p>