Poor response and complaints process

I raised a query with your team regarding; 1. Unknown transactions on my account 2. Bad service from your ***** department who cut my calls

Both are yet to be properly addressed even though they were raised early December 2017.

I'm now adding :

3. Poor/Non responsiveness of your dispute resolution team 4 Non responsiveness of your "executive team" even after your twitter team promised they'd contact me on more than one occasion 5. Unresponsiveness of the complaints team, Sicelo in particular as he was the one "following up"

I'm hoping this platform embarrasses you enough to have someone actually respond to my queries.