JJ
Jacques J
1 reviews | Active since Dec 2017
06 Oct 2021, 10:26
POOR POOR Service
For months now we can not resolve an issue regarding a non-resident receiving fees from a South African business. The below individual does not respond to mails and can not resolve the issue for months now...
Modupi Motaung Relationship Manager: Non-Resident & Embassy Banking | Retail Relationship Banking | Nedbank Limited Ground Floor Block I Nedbank 135 Rivonia Campus 135 Rivonia Road Sandown Sandton 2196 South Africa PO Box 1144, Johannesburg 2000, South Africa T +27 (0) 10 *** C +27 (0) 66 *** @ *** Website nedbank.co.za
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Jacques J's updateReviewer Update
06 Oct 2021, 10:57From the non-resident in Russia:
A few weeks ago we opened a “Non Resident and Embassy Banking” account. Ever since we have been trying to register so that we can access it on-line. We never have received an “Approve-it” message and there is always a default to a one time pin which is never received. It appears that your organization is unable to rectify the fault. We have asked the personal banker Modupi Motaung to sort this out on a daily basis. We have had confirmation from him that a deposit has been received from the UK and from South Africa. Transfer of the UK deposit to us has been agreed but it has not arrived I our account.
We have confirmed that we are able to receive SMS’s from South Africa and have previously received from Nedbank an “OTPSMS” giving us our profile number on Monday 20th and again on Friday 24th September. Why we no longer receive them from yourselves to prevent registration of our account has, apparently, been sent to your IT department for resolution but without any success.We are at a loss as to what to do next to get to our money. We ask that an escalated complaint be recorded and that correction of Nedbank’s problem be given priority.
A few weeks ago we opened a “Non Resident and Embassy Banking” account. Ever since we have been trying to register so that we can access it on-line. We never have received an “Approve-it” message and there is always a default to a one time pin which is never received. It appears that your organization is unable to rectify the fault. We have asked the personal banker Modupi Motaung to sort this out on a daily basis. We have had confirmation from him that a deposit has been received from the UK and from South Africa. Transfer of the UK deposit to us has been agreed but it has not arrived I our account.
We have confirmed that we are able to receive SMS’s from South Africa and have previously received from Nedbank an “OTPSMS” giving us our profile number on Monday 20th and again on Friday 24th September. Why we no longer receive them from yourselves to prevent registration of our account has, apparently, been sent to your IT department for resolution but without any success.We are at a loss as to what to do next to get to our money. We ask that an escalated complaint be recorded and that correction of Nedbank’s problem be given priority.
JJ
Jacques J's update06 Oct 2021, 10:57
Reviewer Update
From the non-resident in Russia:
A few weeks ago we opened a “Non Resident and Embassy Banking” account. Ever since we have been trying to register so that we can access it on-line. We never have received an “Approve-it” message and there is always a default to a one time pin which is never received. It appears that your organization is unable to rectify the fault. We have asked the personal banker Modupi Motaung to sort this out on a daily basis. We have had confirmation from him that a deposit has been received from the UK and from South Africa. Transfer of the UK deposit to us has been agreed but it has not arrived I our account.
We have confirmed that we are able to receive SMS’s from South Africa and have previously received from Nedbank an “OTPSMS” giving us our profile number on Monday 20th and again on Friday 24th September. Why we no longer receive them from yourselves to prevent registration of our account has, apparently, been sent to your IT department for resolution but without any success.We are at a loss as to what to do next to get to our money. We ask that an escalated complaint be recorded and that correction of Nedbank’s problem be given priority.
A few weeks ago we opened a “Non Resident and Embassy Banking” account. Ever since we have been trying to register so that we can access it on-line. We never have received an “Approve-it” message and there is always a default to a one time pin which is never received. It appears that your organization is unable to rectify the fault. We have asked the personal banker Modupi Motaung to sort this out on a daily basis. We have had confirmation from him that a deposit has been received from the UK and from South Africa. Transfer of the UK deposit to us has been agreed but it has not arrived I our account.
We have confirmed that we are able to receive SMS’s from South Africa and have previously received from Nedbank an “OTPSMS” giving us our profile number on Monday 20th and again on Friday 24th September. Why we no longer receive them from yourselves to prevent registration of our account has, apparently, been sent to your IT department for resolution but without any success.We are at a loss as to what to do next to get to our money. We ask that an escalated complaint be recorded and that correction of Nedbank’s problem be given priority.